"This tactic" (line 6) refers to which of Shaun Osher's behavior?
Holding meetings with his staff of fifty people.
Avoiding copying everybody when sending out an e-mail.
Calling clients on the phone and not relying so heavily on e-mail.
Checking his e-mail account only twice a day and turning off his Blackberry during meetings.
Responding to e-mails every minute and putting cell phones and PDAs on silent mode during meetings.
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