When Shaun Osher affirms that " the pendulum has swung way too much to the other side," (lines 23-24), he means that
an excess of emails has generated a sudden increase in productivity.
cell phones, PDAs and laptops have become excessively complex devices.
excessive e-mails and data overload have begun to negatively impact work.
offices have become more efficient due to e-mail and other information technology advents.
data avalanche has been a fortunate consequence of the widespread adoption of information technology.
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