The author, Philip Shawcross, concludes that language proficiency, irrespective of the work environment, is important since
it allows technical and flight personnel to withhold information and eliminate errors that affect the work environment.
it is the means through which we share information and understand the context we live in.
it affects the way people establish rapport with their fellow staff members in the airline industry.
professionals rely on language to operate in the aviation industry as national boundaries are fading.
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