Questão número 640108

According to the text

• A.

  client satisfaction can be determined through the use of the service quality approach.

• B.

  auditors do not always accurately perceive clients’ expectations.

• C.

  the quality of goods and services can both be measured objectively.

• D.

  due to its complexity, service quality cannot be measured in terms of clients’ perceptions of the service delivered.

• E.

  audit firms need to have sufficient understanding of their clients in order to improve the quality of service they provide.